OUR SERVICES AND GUARANTIES

1/ CHOICE OF PAYMENT METHOD

With Pure Deco, you feel free to choose to pay your purchases by credit card, Paypal or bank transfer.

2/ SECURE PAYMENT

If you choose to pay by credit card, your payment is made directly to our account on our bank's secure server, the Credit Mutuel. No time will your card number be made known to us.

3/ GUARANTEED 24 HOURS SHIPMENT 

Any available order placed before 12 O'Clock from Monday to Friday is shipped the same day. The average delivery time is about 48 hours to France and from 3 to 10 open days for most countries in the world. To check a product availability, you just have to look at the item sheet.

The time taken for your order to reach you includes the time needed to make a final check that your product is in good working order, to pack and to give it to the Poste (French postal service) who will deliver it by Colissimo Suivi (premium parcel post service). The Poste delivery times depends on the countries, generally from 4 to 8 days (indicative delivery time). However, during holiday periods such as the end of the year, the Poste have an excess of mail. It is therefore sensible to allow a safety margin if you want to be sure that your parcels arrive in time.

4/ 100% SATISFACTION ON YOUR MONEY BACK

You hestitate? You wish to see the product? After you receive your order, we pledge to exchange or reimburse your purchase during 30 days. For sale or specials, this deadline goes to 15 days.

You have to return your order to us in the condition that you received it (in the original packaging and without having used it). We will be reimburse within 5 open days after checking the product.

5/ CHOISE OF THE DELIVERY ADDRESS

You wish to make deliver a present? We forward all your purchases all over the world, at the address of your choice. 

6/ MESSAGE TO THE ADDRESSEE

It's very easy: during your order, you write a message in the space foreseen for that purpose. We take it back on a card which will be slid in an enveloppe, and we join it to your parcel.

We advise you to refer to our General Sale Conditions to obtain the details of the modalities of our services


CUSTOMER SERVICE

Our customer service is open
from Monday to Friday
from 10 am to 13 pm and 15 pm to 19 pm